Speak Up & Move Up: English Communication at The Workplace

Course Objectives

The importance of English communication in a fast-paced industry demands that employees not only possess the ability to do their tasks well, but also have the attitude, knowledge, and skills to communicate well in English orally & in written form.

• Tackle oral communication in English in a safe and friendly environment
• Enhance their self-confidence in speaking English through NLP-based role-plays
• Overcome nervousness & fear in using English through mutual support and NLP tools
• Handle written English with a better understanding of simple workplace grammar

Target Audience

Counter staff, customer service executives, admin staff, managers, and sales personnel

Methodology

Participants must have at least a basic grasp of spoken and written English.

Course Modules

• Part 1: Fundamentals of English Communication

• Part 2: Steps in Enhancing your Oral Communication

• Part 3: Effective strategies in Various Scenarios

• Part 4: Advanced approaches in English communication