8D WORKSHOP

Course Objectives

• At the end of this program, participants should be able to:

  • Understand the basic concept of 8D
  • Use the Self Diagnosis & 7QC Tools
  • Apply the 8-discipline process

Target Audience

Suitable for Technicians, Supervisors, Engineers, Executives, Managers who are involved in managing customer return.

Methodology

This program involves interactive lectures, case studies, small group activities, discussions, exercise, experiential learning, and presentations.

Course Modules

• Module 1: Introduction

• Module 2: Self Diagnosis

• Module 3: 7 QC (Quality Control) Tools

• Module 4: 8 Disciplines

• MODULE 5 – Case Study