The Art of Leadership – Communication

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Course Objectives

  • To understand the fundamentals of effective communication
  • To learn the techniques on how to speak, listen and respond like a leader
  • To learn how to communicate assertively
  • To learn how to provide constructive feedback

Target Audience

Managers, Supervisors, Team Leaders and Executives who need to understand how they relate the others and modify their communication to be more effective in their interactions in order to achieve positive outcomes.

Methodology

This course is highly interactive and uses diverse teaching methods (i.e. self-assessments, lectures role-plays, group discussions, activities and videos) to accommodate different learning styles. This training will also leverage on participant’s personal life and work experiences.

Course Modules

  • Module 1: Introduction

  • Module 2: Forming Relationships And Building Trust

  • Module 3: The Communication Process

  • Module 4: Communication Components

  • Module 5: The 3 Stages Of Communication

  • Module 6: Communicating Assertively

  • Module 7: Communicating With Different Personalities

  • Module 8: Providing Constructive Feedback

  • Module 9: Communicating In The “New Norm”

Get To Know The Trainer

Trainer Indy

Trainer Indy

 4.5

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.

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FREE QUOTATION!

COURSE INCLUDES

  • 1 or 2 Days of training
  • e-Certificate of Completion
  • Training e-Manual
  • Trainer logistic to client's place

COURSE BENEFITS

  • 1 or 25 pax, same price
  • Confirmed-to-run even for 1 pax
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM999/DAY

*T&C Applies

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