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Course Objectives

Target Audience

Managers, Supervisors, Team Leaders and Executives who need to learn the proper technique to identify tasks that can be delegated to their staff and manage them effectively for positive workplace outcomes.

Methodology

This course is highly interactive and uses diverse teaching methods (i.e. self-assessments, lectures role-plays, group discussions, activities and videos) to accommodate different learning styles. This training will also leverage on participant’s personal life and work experiences.

Course Modules

Get To Know The Trainer

Trainer Indy

 4.5

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.

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RM1,199/DAY



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