Business Communication In English (Speaking Module)

Course Objectives

Upon completion of this program, participants will be able to:

• Realign mindset about self and conversational English
• Revisit the fundamentals of English as basic requirement in conversational English
• Develop increased confidence in oral communication at workplace and social gathering
• Build speaking confidence with simple methods
• Speak simple and understandable conversational English
• Verbally reply to requests and giving relevant information

Target Audience

This program is suitable for all levels of staff in administration, front desk, customer service, call centre who
require to speak more than intensive writing

Methodology

This is a highly interactive program that maximizes learning through 30% lecture and 70% practical
assignments, fun learning games and activities, role play, discussion and presentations (as part of the
practices).

Course Modules

• Module 1 – Mindset Alignment
• Module 2 – The Essence Of Business Communication
• Module 3 – Revisit The Fundamental Of English Language
• Module 4 – Building Up Confidence In Conversational English
• Module 5 – Practical Step-By-Step To Enhance Conversational English