The Art of Leadership Time, Conflict & Stress Management

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Course Objectives

This program gives you the ability to take control of your time and use it optimally in the workplace. You will learn how to better handle conflicts and prevent them from occurring. You will also learn how to handle and mitigate the effects of workplace stress

  • To identify the main reasons for poor time management
  • To effectively manage and optimize the use of time
  • To determine why conflicts occur in the workplace
  • To learn the strategies to mitigate and prevent conflicts
  • To effectively manage and channel stress

Target Audience

Managers, Supervisors, Team Leads, and Executives who lead teams and need to learn how to effectively manage time, conflicts and stress that occur in the workplace.

Methodology

The course content will be delivered through self-assessment, lectures, group discussions, role-play and SWOT analysis during the training program. Certification in training will be awarded to the participants upon full attendance and assessment results of competency.

Course Modules

  • MODULE 1: THE SIGNIFICANCE OF TIME
  • MODULE 2: THE IMPORTANCE OF TIME MANAGEMENT
  • MODULE 3: THE ROOT CAUSE OF TIME WASTAGE
  • MODULE 4: MANAGING AND OPTIMIZING TIME
  • MODULE 5: CONFLICTS IN THE WORKPLACE
  • MODULE 6: CONFLICT MANAGEMENT TECHNIQUES
  • MODULE 7: MANAGEMENT AND CONFLICT PREVENTION
  • MODULE 8: STRESS MANAGEMENT

Get To Know The Trainer

Trainer Indy

 4.5

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.

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COURSE DETAILS

COURSE INCLUDE

RM1,199/DAY

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

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