Management > Managing Difficult People for Middle Management

Managing Difficult People for Middle Management

Course Objectives

Understand the concepts related to conflict management
To describe, analyze and evaluate situations of conflict at various contexts
Discuss the theories, factors and methods of handling conflict management
Deal with criticism, confrontation, anger and negativity effectively and positively
Develop techniques for better working relationships between staff and management
Coaching employees for maximum performance

Target Audience

Middle Management

Methodology

Lectures , case studies , management assessment , relevant video clips and interactive management games.

Course Modules

Module 1 : Concept and Theories of Conflict Management
Module 2 : Factors related to conflict
Module 3 : Handling difficult situations, problems and conflicts
Module 4 : Skills required in handling conflict
Module 5 : Issues in conflict Management

Get To Know The Trainer

Trainer Wijen

4.5

Wijen has conducted training interventions in various industries; hotels, small scale industries, minor & major manufacturing industries, Oil and Gas, government units, FMCG Industry Telecommunication companies, public sectors, universities, colleges, schools & other educational institutions and corporate companies. He brings to table a proven expertise in identifying training needs, designing training content, developing centres and his Unique skills of presentation.

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