Clerical and Administrative Skills

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Course Objectives

  • Discuss the fundamental principles and functions of management
  • Describe the roles and functions of the office
  • Perform daily responsibilities, major duties and tasks in an efficient and effective manner with enhance competencies
  • Enhance communication skills to connect better with team members and the customers
  • Take actions to solve problems and tackle challenges to enhance the office operations
  • Manage records and files in an efficient and effective manner

Target Audience

Clerical and Administrative Staff

Methodology

This module employs a practical workshop-style “active-learning” approach which includes interactive lectures, small group work activities and presentation, simulations, experience sharing, story analysis, games/group activities and case studies related to the organisation’s actual business will be used as much as possible.

Course Modules

  • MODULE 1 : MANAGEMENT, EFFICIENCY AND EFFECTIVENESS

  • MODULE 2 : THE ROLES AND FUNCTIONS OF THE OFFICE

  • MODULE 3 : WHAT DO OFFICE ADMINISTRATORS DO?

  • MODULE 4 : ROLES AND RESPONSIBILITIES OF ADMINISTRATIVE ASSISTANTS

  • MODULE 5 : COMMUNICATION SKILLS

  • MODULE 6 : SOLVING PROBLEMS AND MAKING DECISIONS IN THE OFFICE

  • MODULE 7 : RECORDS AND FILE MANAGEMENT

Get To Know The Trainer

Trainer Ismail

 4.5

Ismail has 22 years of working experience, having held several executive and managerial positions, including about 12 years in education and training. He started his career as a Technical Officer with the Ministry of Education, Malaysia. He then joined a privately-run educational institution in Kuala Lumpur as a Principal. He was later appointed to be the Head of Human Resources and was responsible for the training and development of about 100 teaching and administrative personnel. Before becoming a full-time training consultant, Ismail served as the Central HR Training Coordinator for Standard Chartered Bank Malaysia Bhd.

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COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM1,799/DAY

RRP RM2,480/DAY   SAVE RM681

*T&C Applies

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