Clerical & Adminstration Excellence

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Course Objectives

Upon completion of this program, participants will be able to:
 Understand the importance of professional image of clerical and administrative personnel
 Enhance customer service skills through professional phone techniques and etiquettes Understand the
basic telephone protocol for professionalism
 Establish important understanding and principles of filing and record management and the impact on
work productivity
 Manage the office record effectively with simple and practical system

Target Audience

This program is suitable for all clerical and administrative including front desk staff

Methodology

30% theory facilitation, 70% activities-based experiential learning
 Exploratory games/activities, case studies, videos and role plays
 Group discussion and sharing

Course Modules

MODULE 1 – BUILDING A PROFESSIONAL IMAGE
MODULE 2 – ENHANCING TELEPHONE HABITUTE
MODULE 3 – UNDERSTANDING RECORDS AND FILING MANAGEMENT

Get To Know The Trainer

Trainer Prisca

Trainer Prisca

 4.5

Prisca is a Behavioral & Career Consultant (Institute of Motivational Living, USA), Certified Neuro Linguistic Programming Practitioner (American Board of NLP), Impact System © Coach (Billy Kueek International, Singapore), Certified HRDF Trainer (Malaysia), Masterclass Trainer (Billy Kueek International, Singapore) and Certified Professional Secretary (International Assoc of Administrative Professionals, USA).

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client's place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,890/DAY   SAVE RM891

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

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