Clerical & Adminstration Excellence

Course Objectives

Upon completion of this program, participants will be able to:
 Understand the importance of professional image of clerical and administrative personnel
 Enhance customer service skills through professional phone techniques and etiquettes Understand the
basic telephone protocol for professionalism
 Establish important understanding and principles of filing and record management and the impact on
work productivity
 Manage the office record effectively with simple and practical system

Target Audience

This program is suitable for all clerical and administrative including front desk staff

Methodology

30% theory facilitation, 70% activities-based experiential learning
 Exploratory games/activities, case studies, videos and role plays
 Group discussion and sharing

Course Modules

MODULE 1 – BUILDING A PROFESSIONAL IMAGE
MODULE 2 – ENHANCING TELEPHONE HABITUTE
MODULE 3 – UNDERSTANDING RECORDS AND FILING MANAGEMENT