Organizational Effectiveness > Clerical & Adminstration Excellence
Upon completion of this program, participants will be able to:
Understand the importance of professional image of clerical and administrative personnel
Enhance customer service skills through professional phone techniques and etiquettes Understand the
basic telephone protocol for professionalism
Establish important understanding and principles of filing and record management and the impact on
work productivity
Manage the office record effectively with simple and practical system
This program is suitable for all clerical and administrative including front desk staff
30% theory facilitation, 70% activities-based experiential learning
Exploratory games/activities, case studies, videos and role plays
Group discussion and sharing
MODULE 1 – BUILDING A PROFESSIONAL IMAGE
MODULE 2 – ENHANCING TELEPHONE HABITUTE
MODULE 3 – UNDERSTANDING RECORDS AND FILING MANAGEMENT
4.5
Prisca is a Behavioral & Career Consultant (Institute of Motivational Living, USA), Certified Neuro Linguistic Programming Practitioner (American Board of NLP), Impact System © Coach (Billy Kueek International, Singapore), Certified HRDF Trainer (Malaysia), Masterclass Trainer (Billy Kueek International, Singapore) and Certified Professional Secretary (International Assoc of Administrative Professionals, USA).
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COURSE INCLUDES
COURSE BENEFITS
ALL IN FROM ONLY
RM1,999/DAY
RRP RM2,890/DAY SAVE RM891
*T&C Applies
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