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PREMIUM COURSE

All – Rounder Customer Service

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Course Objectives

  • Understand the importance and value of customer service in an organization
  • Identify the elements and concept of customer service excellence to achieve customer satisfaction
  • Understand customers’ expectation and learn the skills to meet their needs
  • Effectively resolve clients’ complaint
  • Learn and apply practical skills and approach to serving customer in daily work operation

Target Audience

Customer Service Officers, Executives, Supervisors, Team Leader who wish to improve their communication with internal and external customers.

Methodology

This is a highly interactive workshop where the participants are required to participate actively to maximize their learning. This workshop will involve videos, individual, paired and team presentation work, self-reflection and translation into actual action plan that they can use after the training.

Course Modules

Module 1: Value of Customer Service
Module 2: (STANDARD) What is Customer Service Excellence
Module 3: What Kind of Customer Service Creates Value
Module 4: Creating the Ideal Experience
Module 5: Communicate and Connect with Customers
Module 5: Managing Customer’s Complaint
Module 6: Role Play in Different Scenarios
Module 7: Summary and Take Away Action Plan

Get To Know The Trainer

Trainer Rachel

 4.5

Rachel Lim obtained her degree in Bachelor of Human Development and Business Management from UPM (University Putra Malaysia).  Since younger days, she has been actively involved in organizing Team Building events and participated in Public Speaking and Debate activities. She has attended numerous personal development and corporate training programs and has then integrated the experience and knowledge in the training programs she conducted.

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM3,065/DAY

RRP RM4,380/DAY   SAVE RM1,315

*T&C Applies

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