Assertive Behaviour

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Course Objectives

By the end of our Confidence Building training and Assertiveness course you will be able to:

  • Recognise the link between assertiveness, confidence and self-esteem
  • Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers
  • Handle difficult situations and people confidently and assertively
  • Deal with criticism, confrontation, anger, and negativity effectively and positively
  • Overcome feelings of apprehension and understand the importance of language and body language to assertiveness
  • Develop techniques for better working relationships using assertiveness.

Target Audience

Methodology

The best route to becoming more confident in work situations begins with a decision to do something about it.

Course Modules

  • MODULE 1 : Understanding Different Styles of Behaviour

  • MODULE 2 : Recognising Your Own Style and Behaviours

  • MODULE 3 : Why do People Behave the Way They Do?

  • MODULE 4 : Handling Difficult Situations, Problems and Conflicts

  • MODULE 5 : Assertive, Persuasive and Positive Communication

  • MODULE 6 : Assertive Techniques

  • MODULE 7 : Your Ongoing Assertiveness Development

Get To Know The Trainer

Trainer Wijen

 4.5

Wijen has conducted training interventions in various industries; hotels, small scale industries, minor & major manufacturing industries, Oil and Gas, government units, FMCG Industry Telecommunication companies, public sectors, universities, colleges, schools & other educational institutions and corporate companies. He brings to table a proven expertise in identifying training needs, designing training content, developing centres and his Unique skills of presentation.

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