Business English Communication @ Work

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Course Objectives

Upon completion of this programme, participant will be able to:

  • use English in a realistic working context
  • communicate more confidently
  • apply listening technique before speaking
  • participate more successfully in business activities
  • enhance  written communication
  • expand their professional vocabulary
  • organize ideas and present them in an appropriate manner

Target Audience

Managers , Executives  & Non – Executives who wish to improve their Basic English language in a commercial or business context in the shortest time possible.

Methodology

An interactive and practical approach incorporating group discussions/exercises, presentations and role plays.

Course Modules

Module 1: Communication Process

Module 2: Creating Impressions

Module 3: Business Vocabulary/ Choice of Words

Module 4:  Business Activities – Application

Module 5: Drawing Attention 

Module 6: Making E-mails Readable

Module 7: Common E-mail Grammar

Module 8:  Conclusion & Action

Get To Know The Trainer

Get To Know The Trainer

Trainer Sathiesh

 4.5

Sathiesh has extensive 17 years of working experience in the Telecommunication and Semiconductor / Manufacturing industries. He assumed positions as Head of Customer Service and Network Technology Division Engineer. Later, he took up the role as a Corporate Trainer and has been exposed to overseas training such as Managing Customers’ Complaints & Recovery Process in Sweden and Subscription Handling for Call Center as well as Call Center Service Overview in Spain. He is also a certified PSMB trainer.

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM0/DAY

*T&C Applies

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