Business Communication > Effective Communication and Interpersonal Skills

Effective Communication and Interpersonal Skills

Course Objectives

The Effective Communication and Interpersonal Skills program aims to equip individuals with ability to engage and connect with others in a meaningful way. In this program, we begin by building your knowledge on fundamental communication concepts.

Assess their personal comfort zone in communicating
Understand the fundamentals of effective communication
Learn to form meaningful relationships
Speak, listen and respond effectively in conversations
Communicate assertively

Target Audience

Non-executives, Executives, Managers, and anyone who wants to improve the way they engage and interact with others.

Methodology

This course is highly interactive and uses diverse teaching methods (i.e. lectures, self-assessments role-plays, group discussions, activities, and videos) to accommodate different learning styles. This training will also leverage on participant’s personal life and work experiences.

Course Modules

MODULE 1: UNDERSTANDING YOURSELF
MODULE 2: UNDERSTANDING PERSONALITY TYPES
MODULE 3: THE COMMUNICATION PROCESS
MODULE 4: FORMING RELATIONSHIPS
MODULE 5: SPEEAKING TO BE UNDERSTOOD
MODULE 6: LISTENING WITH INTENT
MODULE 7: QUESTIONING TECHNIQUES
MODULE 8: DECODING NON-VERBAL COMMUNICATION
MODULE 9: COMMUNICATING ASSERTIVELY

Get To Know The Trainer

Trainer Indy

4.5

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.

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