Managing Workplace Conflict

0

Course Objectives

1. Learn to understand people better via personality profiling using DISC
2. Be able to identify sources of conflict and learn how to manage them using the Thomas-Kilmann model
3. Learn how to deal with the emotions and behaviour of difficult people
4. Learn how to communicate better to avoid/reduce conflict
5. Learn how to confront difficult people with confidence

Target Audience

Frontline Sales and Service Personnel, Managers, Inter-departmental Service Providers, Call-centre operators, Complaints department staff

Course Modules

Module 1: Understanding People
Module 2: Identifying Reasons for Conflict
Module 3: Handling Difficult People
Module 4: Conflict Arising from Changes at the Workplace
Module 5: Difficult Employees
Module 6: Difficult Bosses & Matrix Reporting
Module 7: Finding Agreement
Module8: Building Winning Teams

Get To Know The Trainer

Trainer Lam

 4.5

Trainer Lam is a Certified Public Accountant, a Certified Professional Trainer and a Certified Behavioral Consultant with over 20 years’ experience in top level management positions working with diversified companies based in Singapore and Malaysia. He received his early training as an auditor with Coopers & Lybrand (now PriceWaterhouse Coopers).

Chat with us LIVE to get a

FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM4,000/DAY

RRP RM5,715/DAY   SAVE RM1,715

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

What Other People Bought

LOGIN

Login with your social account

or

Don’t have an account with us?

FREE FOR LIFE

Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly

Sign in with your social account

or

By signing up, you agree to our Terms of Use and Privacy Policy

Have an account with us already?