The Power of Effective Telemarketing Workshop

0

Course Objectives

  • Have the confidence and motivation to make telesales and telemarketing calls with a systemised approach.
  • Know how to build a rapport with decision makers.
  • Be able to deal with gatekeepers
  • Be able to better handle objections over the phone
  • Know how to close sales over the phone

Target Audience

This program is suitable for Sales, Marketing & PR, Leaders & Head of Departments, Administrative & Business Support, Customer Service, Front Liners & after Sales Support and Anyone who aspires to communicate more effectively. Level for Executives and above

Methodology

The training will be interactive and participatory. Trainers will use a balance of presentation, role plays, coaching, open discussion, and real-life experiences to help
the participants to improve their skills “in the moment.” Best practices are shared
together with the extensive use of Audio-visual-aids.

Course Modules

Module 1: Understanding the Now
Module 2: Service orientated sales person – are you?
Module 3: Getting started – pre-planning
Module 4: Making the Call
Module 5: Making the Sales
Module 6: Understanding Customers Need
Module 7: Closing the Sale
Module 8: No – what to do?

Get To Know The Trainer

Trainer Renu

 4.5

Renu possesses a Bachelor of Science in Food Science and Technology from University Putra Malaysia.  She has about 10 years of working experience in hospitality and financial industry abroad and local.   She was awarded with a Service Excellence Award – Silver from the Singapore Hotel Association.

Chat with us LIVE to get a

FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,265/DAY

RRP RM3,235/DAY   SAVE RM970

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

What Other People Bought

LOGIN

Login with your social account

or

Don’t have an account with us?

FREE FOR LIFE

Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly

Sign in with your social account

or

By signing up, you agree to our Terms of Use and Privacy Policy

Have an account with us already?