The Power of Effective Telemarketing Workshop

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Course Objectives

  • Have the confidence and motivation to make telesales and telemarketing calls with a systemised approach.
  • Know how to build a rapport with decision makers.
  • Be able to deal with gatekeepers
  • Be able to better handle objections over the phone
  • Know how to close sales over the phone

Target Audience

This program is suitable for Sales, Marketing & PR, Leaders & Head of Departments, Administrative & Business Support, Customer Service, Front Liners & after Sales Support and Anyone who aspires to communicate more effectively. Level for Executives and above

Methodology

The training will be interactive and participatory. Trainers will use a balance of presentation, role plays, coaching, open discussion, and real-life experiences to help
the participants to improve their skills “in the moment.” Best practices are shared
together with the extensive use of Audio-visual-aids.

Course Modules

Module 1: Understanding the Now
Module 2: Service orientated sales person – are you?
Module 3: Getting started – pre-planning
Module 4: Making the Call
Module 5: Making the Sales
Module 6: Understanding Customers Need
Module 7: Closing the Sale
Module 8: No – what to do?

Get To Know The Trainer

Trainer Renu

 4.5

Renukka has an extensive work experience of 20 years. She carries a wide-ranging experience of 6 years in hotel industry (having worked with 5-star hotel – The Westin Singapore / Swissotel the Stamford / The Westin KL / Doubletree by Hilton), 4 years in banking industry (HSBC UK call centre / Hong Leong Bank) and 10 years in education and training industry (Taylor’s College / Taylor’s University / Training provider).

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM2,265/DAY

RRP RM3,235/DAY   SAVE RM970

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

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