Customer Service and Handling Complaints

Course Objectives

Upon completion of this programme, the participants will be able to:

• Read your customer’s personality
• Be genuinely enthusiastic in serving, even the most difficult customer
• Create an enjoyable customer service environment in the office
• Handle angry customers with psychological approaches
• Handle complaints with empathy and professionalism

Target Audience

Managers, Executives, Supervisors, Sales and Customer Service Personnel and employees who are in constant contact with customers.

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities.

Course Modules

Module 1 – Customer Personality

Module 2 – Breakthrough In Customer Service

Module 3 – A Culture Of Excellence

Module 4 – Interacting With Customers