Customer Focused Professional Selling and Communications

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Course Objectives

  • equip sales professionals with skills and techniques to uncover customer needs and meeting these needs more effectively
  • help sales executives to improve their interpersonal skills in aligning the needs of the customer with those of the company
  • Building rapport and develop relationship building skills
  • Develop a professional sales approach.
  • Improve planning, and confidence
  • provide participants with the opportunity to apply these skills in the practical ‘role-play’ session

Target Audience

Those who are new to selling or relatively inexperienced, all Executives involved in Sales and Marketing. Any individual who wishes to improve sales performance, increase his company’s customer base and retain existing customers can benefit from this workshop.

Methodology

  • Class room Style Information
  • Role Plays
  • Group work / Brainstorming Sessions
  • Presentations
  • Case Studies
  • The Skills can be implemented immediately.
  • Theory used as a basis for learning.
  • Very practical and easy to understand.
  • Allows participants to enjoy what they learn.
  • Participative, interactive activity.
  • Draws on participants own experience.
  • Lets you learn in a method you can relate to

Course Modules

Module 1: UNDERSTANDING AND MANAGING YOURSELF
Module 2: ATTITUDE MAINTENANCE — I CAN CLOSE THIS SALE!
Module 3: PERSONAL GOAL SETTING
Module 4: TIME MANAGEMENT
Module 5: FACTORS INFLUENCING YOUR RESULTS
Module 6: PRE SALES PREPARATION
Module 7: PROSPECTING
Module 8: COMMUNICATION PROCESS IN SALES
Module 9: STRESS MANAGEMENT

Get To Know The Trainer

Trainer Anita

 4.5

Anita has intense dedication towards improving personal and organizational performances. With a track record of 9 years in the corporate sector, Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is a certified NLP Practitioner who believes one needs to be able to communicate with and influence oneself, family, friends, colleagues or clients. She believes that professionally, everyone needs to understand how important it is to be able to make oneself understood and to influence effectively. It takes a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels.

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

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