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PREMIUM COURSE

Customer Service Excellence – Everyone is a Customer Service Personnel

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Course Objectives

  • to understand their role and responsibility as a Customer Service Personnel;
  • to identify the skills/traits needed to be planted in a Customer Service Personnel;
  • to identify how everyone in an organization can contribute to the excellency of customer service at their workplace;
  • to understand that customer service excellency does not apply only at workplace but also everywhere they are.

Target Audience

Customer Service Personnel, and those who find this programme beneficial to their role.

Methodology

  • Individual and Group activities
  • Individual and group discussions
  • Video/Movie learning
  • Brainstorming
  • Stimulation through games and quizzes
  • Case Studies

Course Modules

Module 1: Overview
Module 2: Skills, Traits and Enhancement (Physical + Telephone)
Module 3: Managing Difficult Counterparts
Module 4: Why ‘Everyone is a Customer Service Personnel?”

Get To Know The Trainer

Trainer Sharifah

 4.5

Born in Petaling Jaya, Sharifah is a graduate from Sekolah Menengah Kebangsaan (P) Sri Aman, a highly reputable secondary girls school. When Information Technology was a hot field back in 1997, she decided to ‘migrate’ from being a passionate Malay Literature student to IT for her Diploma.  Having an interest in Multimedia contributed to her decision. She obtained her Diploma in Information Technology from INPENS College Yayasan Selangor in Shah Alam, which is now famously known as UNISEL.

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,000/DAY

RRP RM2,860/DAY   SAVE RM860

*T&C Applies

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