This course is beneficial to customer service representatives handle live chat service and calls.
Group Discussions, Group Activities Involving Practical Writing Exercises, Communication Activities
Anita has intense dedication towards improving personal and organizational performances. With a track record of 9 years in the corporate sector, Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is a certified NLP Practitioner who believes one needs to be able to communicate with and influence oneself, family, friends, colleagues or clients. She believes that professionally, everyone needs to understand how important it is to be able to make oneself understood and to influence effectively. It takes a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels.
ALL IN FROM ONLY
RM2,860/DAY SAVE RM861
Quality Customer Service
Delivering A Five-Star Customer Service Experience
Effective Telephone Call Handling
Customer Service 101
RM1,150/day SAVE RM325
Dazzle Customers With Delightful Service (Online Training)
RM1,250/day SAVE RM251
Consultative Selling Skills (Online Training)
Customer Service (Online Training)
Trainer Dr Alvin
RM1,700/day SAVE RM401