Customer Service Skills for Online Service Representatives

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Course Objectives

  • Improve your teams chat etiquette, knowledge and ability to communicate to customers via chat 
  • Develop your ability and confidence in using language in everyday situations
  •  Construct conversational questions and sentences
  • Know the relevant details of writing effectively
  • Enhance in your ability in conveying ideas and information
  • Enhance your confidence, personal and professional image
  • Write messages clearly and effectively
  • Be Fully equipped for clear business writing
  • Be Able to handle written communication with confidence
  • Discover the power of positive language
  • Add value to yourself by being well-trained and updated in areas of greatest concern in your profession

Target Audience

This course is beneficial to customer service representatives handle live chat service and calls.

Methodology

Group Discussions, Group Activities Involving Practical Writing Exercises, Communication Activities

Course Modules

  • Module 1: Understanding Business Communication
  • Module 2: Being More Articulate and Professional
  • Module 3: Getting Started in Business Writings
  • Module 4: Communication Trends Positive and Negative Language
  • Module 5: Setting Up Chat For Success
  • Module 6: Sharing Difficult Customer Situations

Get To Know The Trainer

Trainer Anita

Trainer Anita

 4.5

Anita has intense dedication towards improving personal and organizational performances. With a track record of 9 years in the corporate sector, Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is a certified NLP Practitioner who believes one needs to be able to communicate with and influence oneself, family, friends, colleagues or clients. She believes that professionally, everyone needs to understand how important it is to be able to make oneself understood and to influence effectively. It takes a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels.

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

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