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PREMIUM COURSE

Managing Customer Engagement Professionally

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Course Objectives

  • Manage customer engagement
  • Improve your working relationships through understanding and building rapport
  • Gather more information from customers
  • Create a plan for building and improving your business relationships

Target Audience

Functional Managers and Executives who are involved in managing customers either in a supportive, managerial or operational capacity and team members who deal with customers It provides insight into common models of customer engagement, and shows how to determine and prioritise requirements. You will learn the importance of establishing appropriate performance measures to monitor and review in managing customers and discuss common problems, such as dealing with conflict, communications roadblocks and resistance to change

Methodology

This stimulating program will maximize understanding and learning through lectures, discussions case studies and practical activities.

Course Modules

MODULE 1 – WHAT AN ATTITUDE: WHERE SERVICE EXCELLENCE STARTS
MODULE 2: COMMUNICATIONS TECHNIQUES
MODULE 3: EFFECTIVE COMMUNICATION – HOW TO IMPROVE RESPONSE RATE
MODULE 4: DEALING WITH COMPLAINTS
MODULE 5 THE INTERPERSONAL SKILLS OF INFLUENCING, PERSUADING & NEGOTIATING

Get To Know The Trainer

Trainer Anita

Trainer Anita

 4.5

Anita Shanmugam has intense dedication towards improving personal and organizational performances. With a track record of 9 years in the corporate sector, Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is a certified NLP Practitioner who believes one needs to be able to communicate with and influence oneself, family, friends, colleagues or clients. She believes that professionally, everyone needs to understand how important it is to be able to make oneself understood and to influence effectively. It takes a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels.

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,000/DAY

RRP RM2,860/DAY   SAVE RM860

*T&C Applies

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