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PREMIUM COURSE

World Class Customer Service @ Call Centres

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Course Objectives

  • Know the history of customer service
  • Have the right mindset & attitude needed Know the right kind of skills
  • Take customers to the next level

 

Target Audience

This program is suitable for customer care officers, executives, senior executives, assistant managers and managers.

Methodology

This stimulating program will maximize understanding and learning through interactive lectures, dynamic role plays, group activities, sample data /tools and business games /simulators.

Course Modules

  • Module 1 – THE BENCHMARKING OF CS
  • Module 2 – HANDLING THE DIFFERENT TYPES OF CUSTOMERS
  • Module 3 – THE ROLE OF A CUSTOMER CARE PROFESSIONAL
  • Module 4 – MANAGING EQ OVER THE PHONE
  • Module 5 – BUILDING AN OWNERSHIP TO THE SERVICE CULTURE
  • Module 6 – THE CHANGE WE NEED
  • Module 7 – CREATING THE RESULTS

Get To Know The Trainer

Trainer Darren

Trainer Darren

 4.5

Darren is a Senior Training Consultant focusing on Team Effectiveness and Team Discovery programmes conducted via adult learning and experiential methods. He holds a degree in Business Management from Nilai College and a Diploma in Business Management from Tafe College. His other professional certifications include Train The Trainer by PSMB and Western Kentucky, USA.

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client's place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,400/DAY

RRP RM3,200/DAY   SAVE RM800

*T&C Applies

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