Customer Service > World Class Customer Service @ Call Centres
This program is suitable for customer care officers, executives, senior executives, assistant managers and managers.
This stimulating program will maximize understanding and learning through interactive lectures, dynamic role plays, group activities, sample data /tools and business games /simulators.
4.5
Darren is a Senior Training Consultant focusing on Team Effectiveness and Team Discovery programmes conducted via adult learning and experiential methods. He holds a degree in Business Management from Nilai College and a Diploma in Business Management from Tafe College. His other professional certifications include Train The Trainer by PSMB and Western Kentucky, USA.
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RM2,399/DAY
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