HRM : Behaviour And Competency-Based Interviews

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Course Objectives

  • Plan and prepare for the interview
  • State the essential skills needed by an effective interviewer
  • Explain the processes involved in managing and conducting an interview
  • Develop practical, specific, well-defined competency-based criteria when interviewing candidates to assist in hiring decisions
  • Use the right communication techniques when interacting with the interviewee
  • Practice active listening skills and doing away with barriers to communication
  • Recognise common body language of the interviewee and what the behaviours tell about the person

Target Audience

Line Managers and Team Leaders and those involved in interviews and selection

Methodology

This module employs a practical workshop-style “active-learning” approach which includes interactive lectures, small group work activities and presentation, simulations, experience sharing, story analysis, games/group activities and case studies related to the organisation’s actual business will be used as much as possible.

Course Modules

  • MODULE 1 : HOW DO BEHAVIOUR/COMPETENCY-BASED INTERVIEWS DIFFER FROM NORMAL INTERVIEWS?

  • MODULE 2 : COMPETENCIES AND COMPETENCY-BASED INTERVIEWS

  • MODULE 3 : HOW TO PREPARE FOR THE INTERVIEW

  • MODULE 4 : BEFORE THE INTERVIEW

  • MODULE 5 : PSYCHOMETRIC ASSESSMENTS (PRE-INTERVIEW)

  • MODULE 6 : DURING THE INTERVIEW – STRUCTURING AND CONDUCTING THE COMPETENCY-BASED INTERVIEW

  • MODULE 7 : WHAT QUESTIONS TO ASK – AND HOW?

  • MODULE 8 : WHAT ARE THEY SAYING…. AND CONVEYING?

  • MODULE 9 : HOW COMPETENCY-BASED INTERVIEW QUESTIONS ARE MARKED

Get To Know The Trainer

Trainer Ismail

 4.5

Ismail has 22 years of working experience, having held several executive and managerial positions, including about 12 years in education and training. He started his career as a Technical Officer with the Ministry of Education, Malaysia. He then joined a privately-run educational institution in Kuala Lumpur as a Principal. He was later appointed to be the Head of Human Resources and was responsible for the training and development of about 100 teaching and administrative personnel. Before becoming a full-time training consultant, Ismail served as the Central HR Training Coordinator for Standard Chartered Bank Malaysia Bhd.

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