Managing Difficult People and Situations

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Course Objectives

  • Identify difficult people and understand their challenging behaviours
  • Recognise different behaviour types and how to deal with them
  • Identify the root causes of conflict and how to deal with them
  • See conflict as a type of communication
  • Deal with their own and other people’s anger
  • Counter negativity with positivity

Target Audience

  • Business owners
  • Managers, supervisors and team leaders
  • Customer service personnel
  • Those who want to improve their interpersonal communication and work environment by learning how to deal with difficult people and situations

Methodology

This stimulating programme will maximise understanding and learning through lectures, case studies, group discussions, role plays, practice sessions and written exercises.

Course Modules

Module 1: What Motivates Difficult People
Module 2: Anticipating and Preparing for Confrontation and Conflict
Module 3: Sharpening Your Interpersonal and Communication Skills
Module 4: Handling and Defusing Conflict and Emotions

Get To Know The Trainer

Trainer Winslow

 4.5

Winslow Wong has a wealth of experience across diverse disciplines and industry sectors. In the past 34 years, he developed key skill sets and substantial knowledge in management, training, journalism, public relations, sales and marketing, human resources management, franchising and project management, having served in various capacities, notably as founding Group Executive Editor of The Sun daily, General Manager of Ridpest Sdn Bhd and the National Association of Malaysian Life Insurance Fieldforce and Advisers (NAMLIFA), as well as General Manager (Operations) of the Federation of Malaysian Manufacturers (FMM).

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

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