Mastering Excellent Customer Service Skills & Managing Difficult Customers

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Course Objectives

  • Understand the importance of excellent after sales customer service
  • Master the skills to putting customers at ease
  • Build trust and relationship with customers
  • Help to identify customers’ needs
  • Apply effective after sales service skills
  • Solve challenging service issues and problems
  • Invite customers back
  • Build long term relationship and customer loyalty
  • Help the company achieve the prestigious image of a service oriented organization
  • Master professional communication skills
  • Learn effective presentation skills
  • Learn practical and grooming skills
  • Managing difficult customers KEY

Target Audience

This program is suitable for Executive or NON-Executive level of employees that need to deal with customers

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities.

Course Modules

  • Module 1 – Greet Customer
  • Module 2 – Value Your Customers
  • Module 3 – Ask How to Help Customers
  • Module 4 – Listening & Handling Difficult Customers
  • Module 5 – Helping Customers & Managing Complaints
  • Module 6 – Inviting Customers Back
  • Module 7 – Creating a System of Customer Satisfaction at Service Centre

Get To Know The Trainer

Trainer Casey

Trainer Casey

 4.5

Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region.  He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,935/DAY

RRP RM4,190/DAY   SAVE RM1,255

*T&C Applies

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