Mastering the Customer Service Centric Consultative Selling Skills

Course Objectives

  • Influencing people around you using excellent service
  • Master an easy-to-follow Consultative Selling guide to getting anyone to buy from you instantly
  • Master the art of listening
  • Recognize buyer’s motivations instantly with in-depth understanding of human’s need hierarchy
  • Having a personal introduction, that arouses interest and build trust instantly using building trust skills
  • Rid your sales “fear” and “procrastination” permanently
  • Naturally deploy psychological techniques to create compelling reasons and a desire to purchase your product/service immediately
  • Identify the features of your competition, to create distinction in your product/service
  • Beyond features; How to show the real benefits of your product or service
  • Winning business when you don’t have the lowest pricing
  • Understand different personality and how to manage them
  • Develop Proactive Attitude and Be Confident

Target Audience

This course is designed for all Sales Executives.

Methodology

  • Lecture
  • Case studies
  • Role-play

Course Modules

Module 1: What Is Service Consultative Selling (SCS) and How It Helps To Improve Sales?
Module 2: The Professional Consultative Sales Process
Module 3: How Sales Consultant Build Relationship With Customers
Module 4: How To Use Influence, Matching & Mirroring To Build Rapport With Customers
Module 5: How To Apply Calibration To Enhance Your Capability With Customers
Module 6: Mastering The Art of Listening
Module 7: How to Identify Your Clients’ Buying Needs
Module 8: How to Present, Convince and Persuade Effectively
Module 9: How to Close The Sales
Module 10: How to Handle Objection
Module 11: How to understand customer’s personality
Module 12: How to Touch the Hot Button of Each Personality

Get To Know The Trainer

Trainer Casey

 4.5

Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region.  He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally

Chat with us LIVE to get a

FREE QUOTATION!

COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM2,670/DAY

RRP RM3,820/DAY   SAVE RM1,150

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

No review yet.

MEMBERS ONLY FEATURE

Kindly sign-up or log-in to get access.

LOGIN

Login with your social account

or

Don’t have an account with us?

FREE FOR LIFE

Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly

Sign in with your social account

or

By signing up, you agree to our Terms of Use and Privacy Policy

Have an account with us already?