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PREMIUM COURSE

Mastering the Customer Service Centric Consultative Selling Skills

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Course Objectives

  • Influencing people around you using excellent service
  • Master an easy-to-follow Consultative Selling guide to getting anyone to buy from you instantly
  • Master the art of listening
  • Recognize buyer’s motivations instantly with in-depth understanding of human’s need hierarchy
  • Having a personal introduction, that arouses interest and build trust instantly using building trust skills
  • Rid your sales “fear” and “procrastination” permanently
  • Naturally deploy psychological techniques to create compelling reasons and a desire to purchase your product/service immediately
  • Identify the features of your competition, to create distinction in your product/service
  • Beyond features; How to show the real benefits of your product or service
  • Winning business when you don’t have the lowest pricing
  • Understand different personality and how to manage them
  • Develop Proactive Attitude and Be Confident

Target Audience

This course is designed for all Sales Executives.

Methodology

  • Lecture
  • Case studies
  • Role-play

Course Modules

Module 1: What Is Service Consultative Selling (SCS) and How It Helps To Improve Sales?
Module 2: The Professional Consultative Sales Process
Module 3: How Sales Consultant Build Relationship With Customers
Module 4: How To Use Influence, Matching & Mirroring To Build Rapport With Customers
Module 5: How To Apply Calibration To Enhance Your Capability With Customers
Module 6: Mastering The Art of Listening
Module 7: How to Identify Your Clients’ Buying Needs
Module 8: How to Present, Convince and Persuade Effectively
Module 9: How to Close The Sales
Module 10: How to Handle Objection
Module 11: How to understand customer’s personality
Module 12: How to Touch the Hot Button of Each Personality

Get To Know The Trainer

Trainer Casey

Trainer Casey

 4.5

Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region.  He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,935/DAY

RRP RM4,190/DAY   SAVE RM1,255

*T&C Applies

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