Dealing with Difficult & Demanding People Using NLP

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Course Objectives

What would you do when you are faced with difficult and demanding people at work? The importance of people-handling skills in any fast-paced industry demands that executives and managers not only possess the ability to perform their given tasks well, but also have the attitude, knowledge and skills to connect and communicate effectively on a behavioral level.

  • Tackle difficult colleagues and customers at the workplace
  • Enhance your communication and connection skills
  • Overcome objections and interpersonal obstacles during work conversations
  • Handle difficult situations involving demanding people

Target Audience

Civil servants (all levels), semi-government workers and government contract workers

Methodology

15% interactive lecture

70% participative activities

15% group discussions

Course Modules

  • Part 1: Fundamentals of understanding others
  • Part 2: Steps in Enhancing your communication & connection with others
  • Part 3: Effective strategies in handling difficult demands
  • Part 4: Advanced approaches in handling interpersonal situations       

Get To Know The Trainer

Trainer Dr Alvin

 4.5

A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

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