Powerful Strategies for Managing and Preventing Conflict

Course Objectives

• Identify potential points of disagreement before conflict surfaces
• Implement an effective procedure to resolve and avoid conflict
• Work through a proven conflict management process
• Exercise powerful interpersonal skills for open communication
• Seek third-party facilitators when solutions are not readily available

Target Audience

• Business owners
• Managers, supervisors and team leaders
• Customer service personnel
• Those who want to improve their interpersonal communication and work environment by learning how to deal with difficult people and situations

Methodology

This stimulating programme will maximise understanding and learning through lectures, case studies, group discussions, role plays, practice sessions and written exercises.

Course Modules

Module 1: The Problem – Isolating Issues
Module 2: The People – Recognising Personality Differences
Module 3: The Process – Getting Your Plan Together
Module 4: The Key – Enhancing Interpersonal Skills to Manage and Prevent Conflict