Business Communication > Business Communication in English – Speaking and Writing Skills (Online Training)

Business Communication in English – Speaking and Writing Skills (Online Training)

Course Objectives

As English still stands as a common international language, being able to communicate professionally and proficiently with the language does give credibility for positive personal image, professional image and corporate image.

Keen awareness of positive personal, professional and corporate image with business communication in English
Develop increased confidence in oral communication at workplace and social gathering
Awareness on common error in English usage
Understand email etiquette
Understand writing and oral business protocol
Harness techniques of effective business writing

Target Audience

This program is suitable for staff who intend to improve on verbal and written business communication, writing memos, e-mails, letters and reports. It caters to all levels within an organization.

Methodology

This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

MODULE 1 – THE ESSENCE OF BUSINESS COMMUNICATION
– The Positive Effectiveness Of Business Communication In Personal, Professional And Corporate Environment
– Major Skills In Oral Communication: Listening, Reading And Speaking
– Major Skills In Written Communication: Clarity, Concise And Composition
– Avoiding Business Communication Pitfalls
– Removing Barriers To Excel In English Business Communication
MODULE 2 – SPEAKING ENGLISH WITH ACCURACY AND CONFIDENCE
– Overcoming F.E.A.R, Building Confidence
– Confident Conversationalist In Business And Office Environment
Clarity In Speech And Description Of Situation
Avoid Uncomfortable Words And Jargons In Sentence Construction
Avoid Words That Are Challenging To Pronounce
Choice Of Words To Maintain Professionalism
Speak With Appropriate Tonality, Voice Quality, Accent And Body Language
Understand The Foreign Tone And Accent To Grasp The Right Message For A Relevant Action
– The Art Of Affirmation And Giving Compliments
– Day-To-Day Social Interaction Context
Greeting Others And Self-Introduction
Making Polite Offers Or Requests
Asking Or Giving Information
Giving Clear Direction
Phone Conversation
MODULE 3 – GRAMMAR AND VOCABULARY MADE EASY
– Common English Errors
– Similar Sounding Words, Different Meaning And Usage
– Similar Spelling, Different Meaning And Usage
– Singular And Plural Forms
– Various Tenses
– High Alert On Prepositions
MODULE 4 – TOOLBOX FOR RESULTS-DRIVEN BUSINESS WRITING
– Understand Writer And Reader’s Writing Styles To Get “Buy-In”
– 4C’s Golden Rules Of Effective Writing
– Communicate With K.I.S.S
– Mind Your Language – Don’t Forget Manners
– Emotion And Tonality
– Building Paragraph Blocks For Easy Reading
– Self-Explanatory Subject Matter
– Jargons And Outdated Expressions
– Avoid Spelling, Grammar And Vocabulary Mistakes
– Avoid Metaphoric Language
– Useful Phrases For Various Business Environment*
MODULE 5 – PROFESSIONAL EMAIL AND EMAIL ETIQUETTE
– Significant And Eye-Catching Subject Matter – Don’t Make Me Open The Email To Find Out The Purpose
– Appropriate Salutation
– Introduction/Body/Conclusion
– 1-Page View Only Message – Don’t Make Me Scroll!
– Precise Words And Language – Don’t Make Guesses What You Are Trying To Say
– Font Size, Color, Bold And Underline
– 2-3 Lines Per Paragraph
– Check Before Hitting “Send” Button
– Signoff And Corporate Taglines

Get To Know The Trainer

Trainer Prisca

4.5

Prisca is a Behavioral & Career Consultant (Institute of Motivational Living, USA), Certified Neuro Linguistic Programming Practitioner (American Board of NLP), Impact System © Coach (Billy Kueek International, Singapore), Certified HRDF Trainer (Malaysia), Masterclass Trainer (Billy Kueek International, Singapore) and Certified Professional Secretary (International Assoc of Administrative Professionals, USA).

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