Business Communication in English – Speaking and Writing Skills (Online Training)

Course Modules

• MODULE 1 – THE ESSENCE OF BUSINESS COMMUNICATION
  – The Positive Effectiveness Of Business Communication In Personal, Professional And Corporate Environment
  – Major Skills In Oral Communication: Listening, Reading And Speaking
  – Major Skills In Written Communication: Clarity, Concise And Composition
  – Avoiding Business Communication Pitfalls
  – Removing Barriers To Excel In English Business Communication
• MODULE 2 – SPEAKING ENGLISH WITH ACCURACY AND CONFIDENCE
  – Overcoming F.E.A.R, Building Confidence
  – Confident Conversationalist In Business And Office Environment
     Clarity In Speech And Description Of Situation
     Avoid Uncomfortable Words And Jargons In Sentence Construction
     Avoid Words That Are Challenging To Pronounce
     Choice Of Words To Maintain Professionalism
     Speak With Appropriate Tonality, Voice Quality, Accent And Body Language
     Understand The Foreign Tone And Accent To Grasp The Right Message For A Relevant Action
  – The Art Of Affirmation And Giving Compliments
  – Day-To-Day Social Interaction Context
     Greeting Others And Self-Introduction
     Making Polite Offers Or Requests
     Asking Or Giving Information
     Giving Clear Direction
     Phone Conversation
• MODULE 3 – GRAMMAR AND VOCABULARY MADE EASY
  – Common English Errors
  – Similar Sounding Words, Different Meaning And Usage
  – Similar Spelling, Different Meaning And Usage
  – Singular And Plural Forms
  – Various Tenses
  – High Alert On Prepositions
• MODULE 4 – TOOLBOX FOR RESULTS-DRIVEN BUSINESS WRITING
  – Understand Writer And Reader’s Writing Styles To Get “Buy-In”
  – 4C’s Golden Rules Of Effective Writing
  – Communicate With K.I.S.S
  – Mind Your Language – Don’t Forget Manners
  – Emotion And Tonality
  – Building Paragraph Blocks For Easy Reading
  – Self-Explanatory Subject Matter
  – Jargons And Outdated Expressions
  – Avoid Spelling, Grammar And Vocabulary Mistakes
  – Avoid Metaphoric Language
  – Useful Phrases For Various Business Environment*
• MODULE 5 – PROFESSIONAL EMAIL AND EMAIL ETIQUETTE
  – Significant And Eye-Catching Subject Matter – Don’t Make Me Open The Email To Find Out The Purpose
  – Appropriate Salutation
  – Introduction/Body/Conclusion
  – 1-Page View Only Message – Don’t Make Me Scroll!
  – Precise Words And Language – Don’t Make Guesses What You Are Trying To Say
  – Font Size, Color, Bold And Underline
  – 2-3 Lines Per Paragraph
  – Check Before Hitting “Send” Button
  – Signoff And Corporate Taglines