Active Listening (Online Training)

Course Modules

• Module 1: Introduction

  – What Is Listening?
  – Why Listen?

• Module 2: The Communication Process
  – To Listen vs To Hear 
  – Listening Implies A Choice

• Module 3: Barriers to Active Listening
  – Deterrents To Effective Listening

• Module 4: Listening Skills
  – Qualities Of Active Listeners
  – 4 Elements To Effective Listening

• Module 5: Beyond Listening
  – Improve Listening Skills