Assertive Behaviour

Course Objectives

By the end of our Confidence Building training and Assertiveness course you will be able to:

• Recognise the link between assertiveness, confidence and self-esteem
• Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers
• Handle difficult situations and people confidently and assertively
• Deal with criticism, confrontation, anger, and negativity effectively and positively
• Overcome feelings of apprehension and understand the importance of language and body language to assertiveness
• Develop techniques for better working relationships using assertiveness.

Target Audience

Methodology

The best route to becoming more confident in work situations begins with a decision to do something about it.

Course Modules

• MODULE 1 : Understanding Different Styles of Behaviour

• MODULE 2 : Recognising Your Own Style and Behaviours

• MODULE 3 : Why do People Behave the Way They Do?

• MODULE 4 : Handling Difficult Situations, Problems and Conflicts

• MODULE 5 : Assertive, Persuasive and Positive Communication

• MODULE 6 : Assertive Techniques

• MODULE 7 : Your Ongoing Assertiveness Development