Communication and Rapport Building

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Course Objectives

  • Improve business relationship
  • Improve on influencing skills with effective communication
  • Manage communication with individual preference
  • Develop self-improvement

Target Audience

This program is designed for Assistant Manager, Managers, Executives, Officers, Team Leaders, Supervisors and Personnel who wish to improve their Communication, Rapport Building and Self-Management of an organization

Methodology

The program will be presented via interactive lecture, practical hands-on activities, group and individual discussion and presentation and experience sharing

Course Modules

MODULE 1 – FUNDAMENTALS OF COMMUNICATION
MODULE 2 – EMOTIONAL INTELLIGENCE
MODULE 3 – FOUR PATTERNS OF BEHAVIOUR
MODULE 4 – HANDLING OBJECTIONS
MODULE 5 – STRESS MANAGEMENT
MODULE 6 – TIME MANAGEMENT

Get To Know The Trainer

Trainer Jackie

 4.5

Having more than 15 years of experience in Management capacity with MNC companies, Jacki Siew is well positioned to be a qualified training resource in Human Development. She holds professional qualifications from the Chartered Institute of Marketing (UK), is a Certified Training Professional with ARTDO International.  She has also completed her Marketing Management Degree in the Management Centre of Europe (London) and holds a Professional Coach Certification program with CCA – IFC (International Coach Federation.  She is a trained CCA Credential Coach.

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM1,599/DAY

RRP RM2,285/DAY   SAVE RM686

*T&C Applies

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