Communication: Spoken And Correspondence (Online Training)

Course Objectives

Communication in our lightning-paced world require that we apply all available “tools” to ensure the intent of our messages are delivered less possible flaws and the eventual responses are desirable.

The mechanics of communication is dynamic and highly volatile. Thus, the application of the gold standard in face-to-face communication, the Mehrabian Principle together with other psychological factors will be able to enhance spoken communication.  

The way we write also needs to be improved in order to meet present demands. Fundamentally, the convention in correspondence remains the same. However, there are some critical aspects which need enhancement to ensure the intent of our message is easily understood. When the intent is comprehended then the expected outcome can be realized.

Participants will learn how to:

  • To communicate for effect
  • To enhance existing skills
  • To eliminate possible barriers of communication
  • To apply distinguish the different genres of writing
  • To capture the essence of the message business-like
  • To write in a style to meet current needs

Target Audience

As advised


This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1: Elements of Communication
    – Personalising
    – Mehrabian Principle
    – Mode

  • Module 2: Necessary Skills
    – Listening
    – Pacing and Pausing
    – Compartmentalisation
    – Proxemics

  • Module 3: Barriers of Communication
    – Physical
    – Language
    – Psychological

  • Module 4: Enhancing Communication
    – VAKOG of NLP
    – Personalities

  • Module 5: Overview of Business Writing
    – Evolution of Correspondence
    – Genre of Writing
    – Levels of Language

  • Module 6: Convention in Correspondence
    – Understanding Convention in Writing
    – Snail-mail versus e-mail
    – Improved convention for e-mail

  • Module 7: Formal versus Informal E-mail
    – Differences between Formal and Informal Email
    – Types of Readers
    – Crafting of Subject Lines

  • Module 8: Dealing with Rally E-mail
    – Understanding rally e-mail
    – Importance of Summaries
    – Creating Summaries

  • Module 9: Eliminating Distractions
    – Choice of fonts
    – Identifying Empty Writing
    – Status of emojis and emoticons

Get To Know The Trainer

Trainer Fakitah


Kit is a speaker for the local and international audiences. She has served organisations varying from the SMEs to the multinationals with clients from the tea lady right up to the CEO. Her background ranges from corporate, industrial, academic to research. She has done a stint as the Administrator of United Nations Global Compact Local Network, Malaysia.

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