Business Communication > Communication: Spoken And Correspondence (Online Training)

Communication: Spoken And Correspondence (Online Training)

Course Objectives

Communication in our lightning-paced world require that we apply all available “tools” to ensure the intent of our messages are delivered less possible flaws and the eventual responses are desirable.

The mechanics of communication is dynamic and highly volatile. Thus, the application of the gold standard in face-to-face communication, the Mehrabian Principle together with other psychological factors will be able to enhance spoken communication.

The way we write also needs to be improved in order to meet present demands. Fundamentally, the convention in correspondence remains the same. However, there are some critical aspects which need enhancement to ensure the intent of our message is easily understood. When the intent is comprehended then the expected outcome can be realized.

Participants will learn how to:

To communicate for effect
To enhance existing skills
To eliminate possible barriers of communication
To apply distinguish the different genres of writing
To capture the essence of the message business-like
To write in a style to meet current needs

Target Audience

As advised

Methodology

This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

Module 1: Elements of Communication
– Personalising
– Mehrabian Principle
– Mode
Module 2: Necessary Skills
– Listening
– Pacing and Pausing
– Compartmentalisation
– Proxemics
Module 3: Barriers of Communication
– Physical
– Language
– Psychological
Module 4: Enhancing Communication
– VAKOG of NLP
– Personalities
Module 5: Overview of Business Writing
– Evolution of Correspondence
– Genre of Writing
– Levels of Language
Module 6: Convention in Correspondence
– Understanding Convention in Writing
– Snail-mail versus e-mail
– Improved convention for e-mail
Module 7: Formal versus Informal E-mail
– Differences between Formal and Informal Email
– Types of Readers
– Crafting of Subject Lines
Module 8: Dealing with Rally E-mail
– Understanding rally e-mail
– Importance of Summaries
– Creating Summaries
Module 9: Eliminating Distractions
– Choice of fonts
– Identifying Empty Writing
– Status of emojis and emoticons

Get To Know The Trainer

Trainer Fakitah

4.5

Kit is a speaker for the local and international audiences. She has served organisations varying from the SMEs to the multinationals with clients from the tea lady right up to the CEO. Her background ranges from corporate, industrial, academic to research. She has done a stint as the Administrator of United Nations Global Compact Local Network, Malaysia.

VIEW PROFILE