Effective Communication and Interpersonal Skills

Course Objectives

 

  • To understand the fundamentals of effective communication
  • To assess personal preferences and comfort zones in communicating
  • To speak, listen, and respond more effectively in interactions
  • To learn how to communicate assertively

Target Audience

Executives and non-executives who want to improve the way they engage and interact with others.

Methodology

The course content will be delivered through self-assessment, lectures, group discussions, activities, role-play and SWOT analysis during the training program. Certification in training will be awarded to the participants upon full attendance and assessment results of competency.

Course Modules

  • MODULE 1: INTRODUCTION

  • MODULE 2: UNDERSTANDING YOURSELF

  • MODULE 3: UNDERSTANDING PERSONALITY TYPES

  • MODULE 4: THE COMMUNICATION PROCESS

  • MODULE 5: DECODING NON-VERBAL COMMUNICATION

  • MODULE 6: SPEAKING TO BE UNDERSTOOD

  • MODULE 7: LISTENING WITH INTENT

  • MODULE 8: FORMING RELATINSHIPS

  • MODULE 9: TRANSACTIONAL ANALYSIS

  • MODULE 10: COMMUNICATING ASSERTIVELY

Get To Know The Trainer

Trainer Indy

 4.5

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.

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COURSE DETAILS

COURSE INCLUDE

ALL IN FROM ONLY

RM1,199/DAY

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.6

  • 67%
  • 31%
  • 2%
  • 0%
  • 0%
  • CF
    Chew, Cherlynn Hui Fen
    Junior Executive, Quality Assurance

    5

  • TS
    Tai Weng Seang
    Senior Executive, Engineering

    5

  • L(
    LIM VUN KHAI (VICTOR)
    Junior Executive, Accounting and Finance

    5

    Strong recommended communication class
  • MG
    Mohd Khairul Bin Md Ghazali
    Executive, Security

    5

  • WW
    Welyne Su Jhung Weng
    Junior Executive, Engineering

    5

  • KM
    Kok Ven Min
    Junior Executive, Engineering

    5

  • LW
    Low, Edwin Kit Wai
    Junior Executive, Engineering

    5

  • LY
    Lee Chen Yao
    Executive, Research and Development

    5

  • PA
    PUTERI NORASHIKIN ABU HASSAN ASARI
    Executive, Accounting and Finance

    5

  • TL
    Tan Kok Liang
    Senior Executive, Engineering

    5

  • AI
    Azhar Ismail
    Senior Executive, IT Management

    5

  • KR
    Kavitha A/P Rameshnathan
    Executive, HR / Learning and Development

    5

  • NI
    NUR AZLINA BINTI ISMAIL
    Junior Executive, Accounting and Finance

    5

  • NA
    Nur Faqihah Azman
    Junior Executive, Accounting and Finance

    5

  • CS
    Choong Lai Suan
    Senior Executive, Accounting and Finance

    5

  • NA
    Nor Nadia binti Anuar
    Executive, Accounting and Finance

    5

  • AA
    Asmaa Liyana Azmy
    Executive, Accounting and Finance

    5

  • WY
    Wong Yin Yee
    Junior Executive, Procurement / Purchasing

    5

  • EM
    EDEN LIM YEE MING
    Executive, Accounting and Finance

    5

  • HI
    Hafizah Ismail
    Junior Executive, Engineering

    5

  • NA
    NIK NUR SYAHIRAH NIK AZUAR
    Executive, Procurement / Purchasing

    5

  • CP
    Charin Perom
    Junior Executive, Accounting and Finance

    5

  • CY
    Chan Mun Yee

    5

  • YT
    Yeo Ern Tong

    5

  • SN
    Sansaknee NaiCharat

    5

    Good course to improve your communications skills
  • AM
    Ahmad Mursyidi

    5

  • JB
    Jie Basir

    5

    Effective and motivated training session!
    I love on how the trainer motivates trainee to actively participate during the session. The training is full of meaningful contents and it's such a valuable insights. Thank you so much Quorse!
  • NI
    NAFIZ IRFAN

    5

    Effective Communication and Interpersonal Skills
  • F
    FarahDee

    5

    Interaction and Deliver
    Excellence on attract audiance, and easy to understand
  • RU
    Renyam Anak Ungun

    5

    Very Good
    Well Done
  • ES
    Esther Tan Say Syuen
    Junior Executive, Project Management

    4

    Overall good
  • SF
    Sharifah Fadilah
    Manager / Supervisor, HR / Learning and Development

    4

  • KK
    Koay Saw Khim
    Senior Executive, Engineering

    4

  • CC
    Chee Corey
    Junior Executive, Others

    4

  • TM
    Telekom Malaysia
    Manager / Supervisor, Accounting and Finance

    4

  • RK
    Rafidah Binti Abdul Kadir
    Executive, Manufacturing / Production

    4

  • CY
    CHONG PEI YA
    Senior Executive, Others

    4

    The content of training is up to date and interesting ! Love how trainer relate to the real world public figure on the personality!
  • Fe
    Fung soo eng
    Executive, HR / Learning and Development

    4

  • SV
    Sharanya Maha Vishnu

    4

  • AA
    Amar Amsar

    4

    Training is great!
    The training I attend is great, manage to complete within time frame and the presenter manage to present the course with greatly.
  • GK
    GOH TIAN KEAT

    4

  • ll
    lee sook lian

    4

  • C
    CHANWEIYEE

    4

  • RU
    Renyam Anak Ungun

    4

    Very Good
    4Stars
  • LH
    Low Ji Hen
    Junior Executive, Manufacturing / Production

    3

OF 5Next

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