Business Communication > Effective Communication and Interpersonal Skills
Executives and non-executives who want to improve the way they engage and interact with others.
The course content will be delivered through self-assessment, lectures, group discussions, activities, role-play and SWOT analysis during the training program. Certification in training will be awarded to the participants upon full attendance and assessment results of competency.
MODULE 1: INTRODUCTION
MODULE 2: UNDERSTANDING YOURSELF
MODULE 3: UNDERSTANDING PERSONALITY TYPES
MODULE 4: THE COMMUNICATION PROCESS
MODULE 5: DECODING NON-VERBAL COMMUNICATION
MODULE 6: SPEAKING TO BE UNDERSTOOD
MODULE 7: LISTENING WITH INTENT
MODULE 8: FORMING RELATINSHIPS
MODULE 9: TRANSACTIONAL ANALYSIS
MODULE 10: COMMUNICATING ASSERTIVELY
4.5
Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.
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COURSE DETAILS
COURSE INCLUDE
ALL IN FROM ONLY
RM1,199/DAY
*T&C Applies
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Good course to improve your communications skills5
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Effective and motivated training session!5
Effective Communication and Interpersonal Skills5
Interaction and Deliver5
Very Good4
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Training is great!4
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Very Good3
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