Business Communication > Effective Communication and Interpersonal Skills

Effective Communication and Interpersonal Skills

Course Objectives

To understand the fundamentals of effective communication
To assess personal preferences and comfort zones in communicating
To speak, listen, and respond more effectively in interactions
To learn how to communicate assertively

Target Audience

Executives and non-executives who want to improve the way they engage and interact with others.

Methodology

The course content will be delivered through self-assessment, lectures, group discussions, activities, role-play and SWOT analysis during the training program. Certification in training will be awarded to the participants upon full attendance and assessment results of competency.

Course Modules

MODULE 1: INTRODUCTION
MODULE 2: UNDERSTANDING YOURSELF
MODULE 3: UNDERSTANDING PERSONALITY TYPES
MODULE 4: THE COMMUNICATION PROCESS
MODULE 5: DECODING NON-VERBAL COMMUNICATION
MODULE 6: SPEAKING TO BE UNDERSTOOD
MODULE 7: LISTENING WITH INTENT
MODULE 8: FORMING RELATINSHIPS
MODULE 9: TRANSACTIONAL ANALYSIS
MODULE 10: COMMUNICATING ASSERTIVELY

Get To Know The Trainer

Trainer Indy

4.5

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.

VIEW PROFILE

Chat with us LIVE to get a

FREE QUOTATION!

COURSE DETAILS

COURSE INCLUDE

ALL IN FROM ONLY

RM1,199/DAY

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.6

CF
Chew, Cherlynn Hui Fen
Junior Executive, Quality Assurance
5
TS
Tai Weng Seang
Senior Executive, Engineering
5
L(
LIM VUN KHAI (VICTOR)
Junior Executive, Accounting and Finance
5
Strong recommended communication class
MG
Mohd Khairul Bin Md Ghazali
Executive, Security
5
WW
Welyne Su Jhung Weng
Junior Executive, Engineering
5
KM
Kok Ven Min
Junior Executive, Engineering
5
LW
Low, Edwin Kit Wai
Junior Executive, Engineering
5
LY
Lee Chen Yao
Executive, Research and Development
5
PA
PUTERI NORASHIKIN ABU HASSAN ASARI
Executive, Accounting and Finance
5
TL
Tan Kok Liang
Senior Executive, Engineering
5
AI
Azhar Ismail
Senior Executive, IT Management
5
KR
Kavitha A/P Rameshnathan
Executive, HR / Learning and Development
5
NI
NUR AZLINA BINTI ISMAIL
Junior Executive, Accounting and Finance
5
NA
Nur Faqihah Azman
Junior Executive, Accounting and Finance
5
CS
Choong Lai Suan
Senior Executive, Accounting and Finance
5
NA
Nor Nadia binti Anuar
Executive, Accounting and Finance
5
AA
Asmaa Liyana Azmy
Executive, Accounting and Finance
5
WY
Wong Yin Yee
Junior Executive, Procurement / Purchasing
5
EM
EDEN LIM YEE MING
Executive, Accounting and Finance
5
HI
Hafizah Ismail
Junior Executive, Engineering
5
NA
NIK NUR SYAHIRAH NIK AZUAR
Executive, Procurement / Purchasing
5
CP
Charin Perom
Junior Executive, Accounting and Finance
5
CY
Chan Mun Yee
5
YT
Yeo Ern Tong
5
SN
Sansaknee NaiCharat
5
Good course to improve your communications skills
AM
Ahmad Mursyidi
5
JB
Jie Basir
5
Effective and motivated training session!
I love on how the trainer motivates trainee to actively participate during the session. The training is full of meaningful contents and it's such a valuable insights. Thank you so much Quorse!
NI
NAFIZ IRFAN
5
Effective Communication and Interpersonal Skills
F
FarahDee
5
Interaction and Deliver
Excellence on attract audiance, and easy to understand
RU
Renyam Anak Ungun
5
Very Good
Well Done
ES
Esther Tan Say Syuen
Junior Executive, Project Management
4
Overall good
SF
Sharifah Fadilah
Manager / Supervisor, HR / Learning and Development
4
KK
Koay Saw Khim
Senior Executive, Engineering
4
CC
Chee Corey
Junior Executive, Others
4
TM
Telekom Malaysia
Manager / Supervisor, Accounting and Finance
4
RK
Rafidah Binti Abdul Kadir
Executive, Manufacturing / Production
4
CY
CHONG PEI YA
Senior Executive, Others
4
The content of training is up to date and interesting ! Love how trainer relate to the real world public figure on the personality!
Fe
Fung soo eng
Executive, HR / Learning and Development
4
SV
Sharanya Maha Vishnu
4
AA
Amar Amsar
4
Training is great!
The training I attend is great, manage to complete within time frame and the presenter manage to present the course with greatly.
GK
GOH TIAN KEAT
4
ll
lee sook lian
4
C
CHANWEIYEE
4
RU
Renyam Anak Ungun
4
Very Good
4Stars
LH
Low Ji Hen
Junior Executive, Manufacturing / Production
3