Effective Communication & Interpersonal Skills (Online Training)

Course Modules

• PART 1: NLP FOUNDATION

• Module 1 – Introductions To The Program
  – Introducing the Workshop Facilitator
  – Introducing the Purpose of the Workshop
  – Sharing Participants’ Expectations, Needs & Challenges
  – Presenting the Benefits of the Workshop
  – An experiential activity to set the tone

• Module 2 – Foundation Of NLP (Neuro Linguistic Programming)
  – The Foundation of NLP (The What, Why & How)
  – The Attitudinal Values (Pre-suppositions of NLP)
  – The Senses – Representational Systems / Sensory Language

• Module 3 – The Power Of Language
  – Identifying Language Pattern
  – Interpreting the meaning of Language
  – Deletion, Generalization & Distortion
  – The Meta Model
  – The Milton Model
  – Empowering your daily conversations to enhance work performance
  
  
• PART 2: COMMUNICATION

• Module 4 – Communication Principles
  – Mission of Communication
  – Our Values, Beliefs and Thoughts
  – Common Filters of Communication
  – The 3 Vs of Communication
  – The 6 Cs to send messages effectively
  – Assertive Communication

  Learning Activities:
  • Assessing how our Values, Beliefs and Thoughts Improve or Destroy Communication
  • Practicing Verbal and Non-Verbal Assertive Communication
  • Practicing how 3 Vs and 6 Cs help to Improve Communication
  • Personal Reflection / Action Plan

• Module 5 – Active Listening
  – Benefits of Active Listening
  – 5 Active Listening Techniques
  – 3 extra steps to listen more effectively
  – Bad habits of Poor Listeners
  – Good habits of Effective Listeners

  Learning Activities:
  • Case Study: Are you listening?
  • Role Play: Applying the 5 Active Listening Techniques
  • Knowing Differences in Body Language
  • Personal Reflection / Action Plan

• Module 6 – Feedback
  – Effective feedback techniques
  – Receiving feedback techniques
  – Asking for feedback techniques

  Learning Activities:
  • Applying E.A.R.S. Technique
  • Asking “Exploring Questions”
  • Open Questions
  • Probing Questions
  • Role play: Receiving Feedback
  • Personal Reflection / Action Plan

• PART 3: INTERPERSONAL EFFECTIVENESS
• Module 7 – Understanding & Building Rapport With Diverse Others
  – Being aware and Choosing the Right Attitude
  – Understanding “Map of the World” of others – Matching and Pacing others
  – Building relationships with diverse others
  
  Learning Activities:
  • Assessing our attitude towards others
  • Different “Map of the World” exercise
  • Role play: Matching and pacing others
  • Personal Reflection / Action Plan
  
  
• Module 8 – Creating A Winning Team!
  – Mindset of WINNERS vs. LOSERS
  – Action of WINNERS vs. LOSERS
  – Gaining Trust and Commitment from others
  – Action Plans to Create a Winning Team
  
  Learning Activities:
  • Intra-personal exercise: Self-instruction
  • Exercise: Endless possibilities within a team
  • Personal Reflection / Action Plan
  
  
• Module 9 – Perceptual Positions For Understanding How Others Perceive (NLP Technique To Experience The World From Many Perspectives)
  – Learning the 3 positions: First, Other and Observer
  – Applications and review
  – Evaluations
  
  
• Module 10 – Putting It All Together
  – Practice all communication and interpersonal tools on real work and life situations
  – Individual and team action plans
  – Establishing effective communication practices to create a winning team!