Hospitality Image and Communication Skills – Men and Ladies

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Course Objectives

  • Develop a confident, polished professional image
  • Increase success with professional personal image and projection;
  • Develop powerful first impressions and lasting impressions;
  • Leverage on our physical appearance to enhance our communication.
  • Learn how to use image to enhance client-relations and impression
  • Enhance confidence and influence as personal and professional development translates into a positive change in attitude, appearance and actions.
  • Develop better etiquette for enhanced communication Enhance one’s body language and posture.
  • Learn the day make-up technique (hands-on) & Hair tying style
  • Learn the fundamental grooming tips

Target Audience

Front Line Staff, Sales & Marketing

Methodology

High impact short lectures, lively activities, insightful presentations to the team, instant feedback from the facilitator

Course Modules

Module 1: The Impact of Your Image in Hospitality
Module 2: Business Uniform Management- Formal
Module 2.1: Business Uniform Management- Formal
Module 3: Communication with Poise
Module 4: Saying the No Politely to Demanding Customers
Module 5: Grooming That Brings Out of Your Image

Get To Know The Trainer

Trainer Michelle

 4.5

Michelle has 20 years of working experience. She started working as a Personal Assistant for a premier private education institution, then a leading hotel and ending in a large French oil & gas corporation. She then worked as a Sales Coordinator for a large US Freight. There, she worked her way to be the Territory Sales Manager for Southern Region (from Seremban to Johor). Later she was headhunted to join a US courier service company as an Account Manager. Within a short period of 6 months, she turned her region to profitability and one of top sales region country wide. After 5 years in Sales for Logistics industry, Michelle decided to try something different and joined Malaysian Airline as a cabin crew for just over a year.

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM2,670/DAY

RRP RM3,815/DAY   SAVE RM1,145

*T&C Applies

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