Hospitality Image and Communication Skills – Men and Ladies

Course Objectives

• Develop a confident, polished professional image
• Increase success with professional personal image and projection;
• Develop powerful first impressions and lasting impressions;
• Leverage on our physical appearance to enhance our communication.
• Learn how to use image to enhance client-relations and impression
• Enhance confidence and influence as personal and professional development translates into a positive change in attitude, appearance and actions.
• Develop better etiquette for enhanced communication Enhance one’s body language and posture.
• Learn the day make-up technique (hands-on) & Hair tying style
• Learn the fundamental grooming tips

Target Audience

Front Line Staff, Sales & Marketing

Methodology

High impact short lectures, lively activities, insightful presentations to the team, instant feedback from the facilitator

Course Modules

Module 1: The Impact of Your Image in Hospitality
Module 2: Business Uniform Management- Formal
Module 2.1: Business Uniform Management- Formal
Module 3: Communication with Poise
Module 4: Saying the No Politely to Demanding Customers
Module 5: Grooming That Brings Out of Your Image