Influential Communication

Course Objectives

Upon completion of this program, participants will be able to:

Incorporate Emotional nteligence in their communication

Improve their speaking and listening ability

Have sample business phrases to use verbally, and in their emails and memorandums

Target Audience

Suitable for everyone who wants to have more influence in their verbal and written communication

Methodology

This program will maximize understanding and learning through presentations, videos, individual work and group work.

Course Modules

Module 1 – INTRODUCTION – TODAY’S WORKPLACE SUCCESS

Module 2 – THE ABC OF SPEAKING

Module 3 – IMPROVING VOICE PRODUCTION LOOKING AT THINGS WITH A DIFFERENT LENS

Module 4- SPEAKING APPLICATION (2) – ADVANCED COMMUNICATION

Module 5 – SPEAKING APPLICATION (1) – BASIC EQ SKILLS

Module 6 – LISTENING SKILLS

Module 7 – WRITING APPLICATION 1: EMAILS & MEMOS

Module 8 – BEST BUSINESS PHRASES

Module 9 –

CONCLUSION & SUMMARY OF KEY LEARNINGS