INTERPERSONAL SKILLS TRAINING

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Course Objectives

  • Identify personality types
  • The effect your behaviour has on yourself, other people and your organisation
  • Use effective first impressions
  • Make best use of body language, listening and oral communication
  • Develop your strengths and areas for development
  • Gain co-operation and commitment from others.

Target Audience

This is a fundamental training for all staff. It targets core behavioural skills and characteristics that form the benchmark of any successful employee, team and company.

Methodology

  • PowerPoint will be used to teach concepts and show movie clips (where appropriate).
  • Interpersonal Skills Training Role plays will be used to enable the trainees to look at situations from various perspectives.
  • Activities which enhance their understanding of theoretical concepts will be used.
  • The training will be centered around experiential learning techniques.

Course Modules

Module 1: The Basics of Interpersonal Communication
Module 2: Communicating Effectively At The Workplace
Module 3: Communication The “Big Picture”
Module 4: Delivering Feedback With Conviction And Confidence
Module 5: Displaying Courteousness And Thoughtfulness At The Workplace
Module 6: Interpersonal Effectiveness In Meetings
Module 7: Greetings and Introductions in Business

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM2,000/DAY

RRP RM2,860/DAY   SAVE RM860

*T&C Applies

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