INTERPERSONAL SKILLS TRAINING

Course Objectives

• Identify personality types
• The effect your behaviour has on yourself, other people and your organisation
• Use effective first impressions
• Make best use of body language, listening and oral communication
• Develop your strengths and areas for development
• Gain co-operation and commitment from others.

Target Audience

This is a fundamental training for all staff. It targets core behavioural skills and characteristics that form the benchmark of any successful employee, team and company.

Methodology

• PowerPoint will be used to teach concepts and show movie clips (where appropriate).
• Interpersonal Skills Training Role plays will be used to enable the trainees to look at situations from various perspectives.
• Activities which enhance their understanding of theoretical concepts will be used.
• The training will be centered around experiential learning techniques.

Course Modules

Module 1: The Basics of Interpersonal Communication
Module 2: Communicating Effectively At The Workplace
Module 3: Communication The “Big Picture”
Module 4: Delivering Feedback With Conviction And Confidence
Module 5: Displaying Courteousness And Thoughtfulness At The Workplace
Module 6: Interpersonal Effectiveness In Meetings
Module 7: Greetings and Introductions in Business