Meeting for Results

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Course Objectives

Upon completion of this programme, participant will be able to:

  • Recognize the critical planning step that  makes meeting time more effective
  • Participate confidently in meetings & understand everyone’s role
  • Keep meetings focused and on track
  • Understand Languages in meetings
  •  Encourage participation without losing control
  •  Understand what to focus on in note taking
  • Dealing with Difficult people at meeting
  • Speak up and express opinions at meetings

Target Audience

All who attends, conducts or chairs meetings /discussions, minutes taker from all levels of positions  and types of meetings.  

Methodology

An interactive and practical approach incorporating group discussions/exercises, presentations and role plays

Course Modules

Module 1: : PREPARE

Module 2: PARTICIPATING IN MEETINGS

Module 3: LANGUAGES IN MEETINGS -PART 1

Module 4: LANGUAGES IN MEETINGS -PART 2

Module 5: ADVANTAGES & CHALLENGES IN MEETINGS

Module 6: PERFORM

Get To Know The Trainer

Trainer Sathiesh

 4.5

Sathiesh has extensive 17 years of working experience in the Telecommunication and Semiconductor / Manufacturing industries. He assumed positions as Head of Customer Service and Network Technology Division Engineer. Later, he took up the role as a Corporate Trainer and has been exposed to overseas training such as Managing Customers’ Complaints & Recovery Process in Sweden and Subscription Handling for Call Center as well as Call Center Service Overview in Spain. He is also a certified PSMB trainer.

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COURSE INCLUDES

COURSE BENEFITS

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RM0/DAY

*T&C Applies

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