Business Communication > Meeting for Results

Meeting for Results

Course Objectives

Upon completion of this programme, participant will be able to:

Recognize the critical planning step that makes meeting time more effective
Participate confidently in meetings & understand everyone’s role
Keep meetings focused and on track
Understand Languages in meetings
Encourage participation without losing control
Understand what to focus on in note taking
Dealing with Difficult people at meeting
Speak up and express opinions at meetings

Target Audience

All who attends, conducts or chairs meetings /discussions, minutes taker from all levels of positions and types of meetings.

Methodology

An interactive and practical approach incorporating group discussions/exercises, presentations and role plays

Course Modules

Module 1: : PREPARE

Module 2: PARTICIPATING IN MEETINGS

Module 3: LANGUAGES IN MEETINGS -PART 1

Module 4: LANGUAGES IN MEETINGS -PART 2

Module 5: ADVANTAGES & CHALLENGES IN MEETINGS

Module 6: PERFORM

Get To Know The Trainer

Trainer Sathiesh

4.5

Sathiesh has extensive 17 years of working experience in the Telecommunication and Semiconductor / Manufacturing industries. He assumed positions as Head of Customer Service and Network Technology Division Engineer. Later, he took up the role as a Corporate Trainer and has been exposed to overseas training such as Managing Customers’ Complaints & Recovery Process in Sweden and Subscription Handling for Call Center as well as Call Center Service Overview in Spain. He is also a certified PSMB trainer.

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