Networking & Connecting Through Effective Communication – Learn To Release Your Hidden Talents for Maximum Achievement

Course Objectives

• Understand the importance of excellent communication skills
• Master the excellent communication skills
• Build trust and relationship with customers
• Understand the expectation of customers
• Apply effective listening skills
• Solve challenging issues and problems with customers
• Giving effective feedback
• Build long term relationship and customer loyalty
• Master professional interpersonal skills
• Learn effective collaboration skills

Methodology

Case study , role-play and presentation and brain-storming .

Course Modules

Module 1: Mastering The Qualities of An Excellent Communicator
Module 2: How To Network & Connect
Module 3: Using Effective Interpersonal & Right Body Language Skills
Module 4: Listening Skills
Module 5: How To Overcome The Barriers To Effective Communication
Module 6: Improving Your Emotional Intelligence (EQ) In Communication Relationship
Module 7: How to Build Strong Rapport With Others
Module 8: How to Manage Difficult Conversation