Productive Conversation

Course Objectives

• Understand the success cycle model of human relationship.
• Learn how our mental model shapes our behaviour, relationship and results.
• Be assertive by acquiring the skills of advocacy and inquiry, effective feedback and ability to influence others.
• Be confident in conducting crucial conversations with team members in delivering performance.
• Translate learning insights gained into action by making commitment plans to execute business plans.

Target Audience

The program, case studies and debrief can be customized to suite the audience from management team to operational staff.

Methodology

This programme is an action-based learning event. Participants will go through the entire learning circle starting with the experience stage through various tailor-made business simulation, case studies and activities. Participants would then reflect on their personal performance in the experiential stage. The reflective stage is designed to strengthen learning and garner as many “AHA!” insights as possible.
From the reflective stage, participants would arrive at individual conclusion that would incorporate ideas that would be shared in the programme. These conclusions would form the basis of the participant’s personal action plan that we believe would deliver the desired improvement in performance.

Course Modules

Module 1: What is stopping us from thinking effectively?
Module 1: Having the right fundementals
Module 2: Success Cycle
Module 3: Speed of trust
Module 4: High quality advocacy and inquiry
Module 5: Getting and giving feedback
Module 6: Communicating effectively
Module 7: Art of delegating
Module 8: Role play