Professional Work Etiquette, Customer Service, and Communication Skills

0

Course Objectives

  • To be able to perform their duties with enthusiasm, positivity & professionalism
  • To be able to interact well with others from all levels
  • To understand work etiquette and best practices
  • To project a professional image through excellent customer service

Target Audience

Customer Service Executives, Customer Service Team Leaders, Internal Customer Service Trainers, Front Desk / Front Office Assistants and Supervisors, Receptionists and Secretaries

Methodology

30% interactive lecture, 50% activities, 20% group presentations

Course Modules

Module 1: Understanding your important role in the company
Module 2: Increase your confidence & competence in your job
Module 3: Build positive customer relationship experiences
Module 4: Communicating with others with professionalism and dedication

Get To Know The Trainer

Trainer Dr Alvin

 4.5

A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.

Chat with us LIVE to get a

FREE QUOTATION!

COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

No review yet.

MEMBERS ONLY FEATURE

Kindly sign-up or log-in to get access.

LOGIN

Login with your social account

or

Don’t have an account with us?

FREE FOR LIFE

Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly

Sign in with your social account

or

By signing up, you agree to our Terms of Use and Privacy Policy

Have an account with us already?