Business Communication > Professional Work Etiquette, Customer Service, and Communication Skills

Professional Work Etiquette, Customer Service, and Communication Skills

Course Objectives

To be able to perform their duties with enthusiasm, positivity & professionalism
To be able to interact well with others from all levels
To understand work etiquette and best practices
To project a professional image through excellent customer service

Target Audience

Customer Service Executives, Customer Service Team Leaders, Internal Customer Service Trainers, Front Desk / Front Office Assistants and Supervisors, Receptionists and Secretaries

Methodology

30% interactive lecture, 50% activities, 20% group presentations

Course Modules

Module 1: Understanding your important role in the company
Module 2: Increase your confidence & competence in your job
Module 3: Build positive customer relationship experiences
Module 4: Communicating with others with professionalism and dedication

Get To Know The Trainer

Trainer Dr Alvin

4.5

A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.

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