Advanced Communication and Influencing Technique

Course Objectives

• Understand what communication is

•Understand the different ways communication takes place

•Overcome communication blockages

•Establish rapport with others and improve the effectiveness of your communication

•Understand others’ feeling when interacting with them and become a trusted person in their network

•Sequence your statements efficiently to get maximum effect

•Deliver your potentially negative message and get a good response

•Use a simple technique to reinforce behaviour of team members

•Say No and be loved for it!

Target Audience

• Human Resources
• Managers
• Assistant Managers
• Senior Executives
• Executives
• Heads of Departments
• Anyone keen to understand the importance of Advanced Communication Strategies

Methodology

• LECTURE, INDIVIDUAL & GROUP ACTIVITY, FEEDBACK SESSIONS, DISCUSSIONS, DEMONSTRATION, BUSINESS GAMES, ROLE PLAYS.

  The workshop is very interactive developed with a 20/80 approach; 20% lecture, 80% practical accompanied by a training manual individually customized for each programme

Course Modules

• Section 1: Getting Started
• Section 2: The Big Picture
• Section 3: Communication Roadblocks
• Section 4: Overcoming Communication Roadblocks
• Section 5: Empathy
• Module 6: How to Get Anyone to Do Anything?
• Section 7: How to Give Feedback
• Section 8: How to Encourage
• Section 9: How to Say No