Customer Service > Amazing Customer Service

Amazing Customer Service

Course Objectives

State what customer service means in relation to all your customers, both internal and external
Identify your customers’ needs & expectation
Increase productivity, efficiency and effectiveness in providing amazing customer service to generate return business
Provide outstanding customer service over the phone
Dealing with difficult customers in a professional attitude

Target Audience

Customer Care Consultant
Executive level and above

Methodology

On the spot coaching session for immediate feedback and improvement
Group Discussion and presentation
Interactive Session & role play
Activities & video learning

Course Modules

Module 1: The Opening Frame of Customer Service
Module 2: Determining your Attitude for the outcome in Customer Service
Module 3: Building Relationships with Customer in Any Walks of Life
Module 4: Customer and Personality
Module 5: Be Amazing by Going the Extra Mile!
Module 6: Addressing and Managing Complaint
Module 7: Telephone Etiquette in Conversation and Service
Module 8: Face to Face Contact
Module 9: Creative Problem Solving and Decision Making
Module 10: Being Positive in Giving “No” As An Answer
Module 11: Selling in Amazing Customer Service

Get To Know The Trainer

Trainer David

4.5

David is an NLP Practitioner, an advanced communicator, a committed consultant, a passionate trainer and a champion of numerous public speaking and evaluation competitions. He brings to his programs his experience from his journey from loser to champion as well as his over 20 years of experience in IT, Sales, Retail, Insurance, Customer Service and Training.

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