Building Your Communication Skills For Today’s Business

Course Objectives

Develop better communication skills to become more influential and effective
Understand human behavior as a basis to improve communication
Understand the key barriers to communication ad learn how to overcome them
Learn how to ask questions effectively
Able to delegate effectively with proper communication
Develop persuasive skills through effective communication
Improve your skills in writing clear, concise letters, memos, reports and proposals
Learn techniques for emphasizing message in written communication
Work towards developing individual writing styles
Understand the factors which affect report format, style and organizations
Apply persuasive writing techniques to win proposals
Able to conduct productive business meetings
Able to communicate with and cope with various customers

Target Audience

Clerks, Administrators, Executive, Officer, Assistant Managers, Managers, Team Leaders, Supervisors, Line Leaders and individual who need to acquire interpersonal and business communication skills to improve performance in the workplace.

Methodology

This course will be conducted via mini-lectures, discussion, exercise and case studies. The participants will be introduced to the problems solving approaches available in purchasing

Course Modules

Module 1 – Fundamentals Of Highly Effective Business Communication

Module 2 – Communicating To Improve Interpersonal Relationships

Module 3 – Learning To Communicate Persuasively

Module 4 – Developing Highly Effective Written Communication

Module 5 – How To Improve Your Business Writing Skills
Module 6 – Improving Your Communication In Business Meetings

Module 7 – Achieving Positive Results In Communication