Business Communication and Writing Skills in English

Course Objectives

Upon completion of this program, the participants will be able to:

Communicate verbally and through the telephone clearly and effectively

Prepare and write a letter, memo, report and e-mail with clarity

Develop an organized structure ranging from introduction to conclusion and set objectives for the said writing

Avoid known and common grammatical errors and tenses

Adopt the appropriate English Language structure and professional usage for the various types of business writing

Target Audience

This program is suitable for staff who intend to improve on verbal and written business communication, writing memos, e-mails, letters and reports. It caters to all levels within an organization

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case

studies and practical activities

Course Modules

MODULE 1 – ASKING FOR AND GIVING PERMISSION

MODULE 2 – MAKING AND ACCEPTING APOLOGIES

MODULE 3 – MIND YOUR GRAMMAR

MODULE 4 – UPDATE YOUR VOCABULARY

MODULE 5 – WRITING LETTERS

MODULE 6 – WRITING EMAILS / MEMOS

MODULE 7 – SPEAKING ENGLISH WITH ACCURACY

MODULE 8 – HANDLING COMPLAINTS

MODULE 9 – ENGLISH CONVERSATION AT THE WORKPLACE

MODULE 10 – ‘BODY LANGUAGE’ (BRIEF SESSION)

MODULE 11 – TELEPHONE THE RIGHT WAY

MODULE 12 – THANKING SOMEONE AND RESPONDING