Business Communication and Writing Skills in English

Course Objectives

Upon completion of this program, the participants will be able to:

Communicate verbally and through the telephone clearly and effectively

Prepare and write a letter, memo, report and e-mail with clarity

Develop an organized structure ranging from introduction to conclusion and set objectives for the said writing

Avoid known and common grammatical errors and tenses

Adopt the appropriate English Language structure and professional usage for the various types of business writing

Target Audience

This program is suitable for staff who intend to improve on verbal and written business communication, writing memos, e-mails, letters and reports. It caters to all levels within an organization

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case

studies and practical activities

Course Modules

MODULE 1 – ASKING FOR AND GIVING PERMISSION

MODULE 2 – MAKING AND ACCEPTING APOLOGIES

MODULE 3 – MIND YOUR GRAMMAR

MODULE 4 – UPDATE YOUR VOCABULARY

MODULE 5 – WRITING LETTERS

MODULE 6 – WRITING EMAILS / MEMOS

MODULE 7 – SPEAKING ENGLISH WITH ACCURACY

MODULE 8 – HANDLING COMPLAINTS

MODULE 9 – ENGLISH CONVERSATION AT THE WORKPLACE

MODULE 10 – ‘BODY LANGUAGE’ (BRIEF SESSION)

MODULE 11 – TELEPHONE THE RIGHT WAY

MODULE 12 – THANKING SOMEONE AND RESPONDING

Get To Know The Trainer

Trainer Harold

 4.5

Harold, who graduated with a degree in the Education field from University Putra Malaysia(UPM), has vast experience and strengths in various fields related to consumer and people skills. Being an effective communicator with customer care skills, he ventured further into the teaching line, being involved in both the major languages which are English and Bahasa Melayu whilst tutoring adults associated with companies and colleges.

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COURSE INCLUDES

COURSE BENEFITS

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RM0/DAY

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.7

  • 75%
  • 21%
  • 4%
  • 0%
  • 0%
  • WL
    WONG LAI LING
    Executive, Accounting and Finance

    5

  • YJ
    Yeoh Jih Jong
    Senior Executive, IT Management

    5

    Can join the session can learn a lot in the NLP writing method. Highly recommend.
  • SL
    SITI SYUHADA ABDUL LATIFF
    Executive, Procurement / Purchasing

    5

  • MR
    MUHAMMAD RIDZMAN BIN RIZUWAN
    Executive, Operations

    5

  • WY
    Wong Phui Yarn
    Executive, Accounting and Finance

    5

  • MA
    Mohammed Ridhwan Bin Amran
    Executive, Administration / Secretarial

    5

  • MA
    Mohammed Ridhwan Bin Amran
    Executive, Administration / Secretarial

    5

  • TP
    Tan Sueh Ping
    Executive, HR / Learning and Development

    5

  • SS
    Shazwani Binti Mohd Saari
    Junior Executive, Accounting and Finance

    5

    Love every moment of the class, easy to understand, wonderful class environment and professional tutor.
  • AO
    Amanina Othman
    Junior Executive, Administration / Secretarial

    5

  • MA
    Muhammad Al Baihaqi Bin Zainal Abidin
    Executive, Administration / Secretarial

    5

    Good
  • As
    Ahmad saidi bin saha
    Executive, Operations

    5

    Good trainer. Very interactive and understanding
  • Mh
    Muhammad Solehin bin haron
    Executive, Sales

    5

  • NA
    Nisshah A/P Ananthan
    Senior Executive, Customer Service / Hospitality

    5

  • Ht
    Han eu tyng
    Senior Manager, Others

    5

    Memorable learning process and look forward to the next inspiring session - pls keep me updated for new topics
  • LY
    Lim Sooi Yee
    Manager / Supervisor, Corporate Communications

    5

    Awesome training!
  • Sl
    Siow jia lin
    Executive, Procurement / Purchasing

    5

  • NA
    Nur Hidayah Affendi
    Executive, Customer Service / Hospitality

    5

    Good session with helpful trainer and full of informative knowledge.
  • CJ
    CHENG KA JUN
    Senior Executive, Others

    5

  • TL
    Ten Bee Lee
    Assistant Manager, Accounting and Finance

    5

  • CW
    Chia Way Way
    Executive, Sales

    5

  • ML
    Muhammad Faiz Bin Leman
    Senior Executive, Project Management

    5

  • YY
    Yew Wai Yee
    Senior Executive, Administration / Secretarial

    5

  • TV
    THONG Kai Vem
    Executive, Administration / Secretarial

    5

  • NN
    Nurul Syazana Binti Norman
    Assistant Manager, Project Management

    5

  • HV
    HO CHEE VUI
    Senior Executive, Marketing / Design

    5

  • LM
    Liew Mei Mei
    Senior Executive, Others

    5

  • LW
    Lee Tiong Wai
    Senior Manager, Project Management

    5

  • AP
    Alice Anak Phillip

    5

  • SB
    Shamsu Bin Bokeng

    5

    Good class
  • n
    nahurhanifah

    5

    5
    five
  • ma
    mohd azmi bin abdullah

    5

  • TL
    Tee Shih Lin

    5

    Excellent
    Good training, Kowledgeable trainer
  • na
    nur afiqah

    5

  • SR
    SYARIFAH NURATIQAH AMIRAH BINTI S RAMLI

    5

  • RH
    Ramlath Binti Mohamed Hanifa

    5

  • WK
    Wong Sook Kuen

    5

  • WH
    Wee Kwei Hao

    5

  • PI
    Pravina Inbasagaram

    5

  • NH
    NOR HIDAYAH HAZMAN

    5

  • NN
    NUR SYAZA SYAMIMI BINTI NORDIN
    Executive, Project Management

    4

  • HJ
    Ho San Jenifer
    Manager / Supervisor, Accounting and Finance

    4

  • MT
    Michelle Wong Yen Thung
    Senior Executive, Marketing / Design

    4

  • LS
    Liaw Khai Sin
    Executive, Sales

    4

  • KJ
    Khoo You Jin
    Executive, Others

    4

  • CS
    Cheah Hong Shern

    4

    Good course
    Good useful
  • TW
    Tay Wei Wei

    4

  • GL
    Goh Kok Leong

    4

  • LW
    LOW WAN WEN

    4

  • Ms
    Mohamad shahrill b mohd shawal

    4

    Business English
    Good and solid
  • Ms
    Mohamad shahrill b mohd shawal

    4

    English
  • YV
    Yeow Yee Voon

    3

  • Ss
    See chee seng

    3

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