Customer Service to Customer Experience – A Psychological Journey

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Course Objectives

  • Tackle different types of customers by addressing their different personality types
  • Eliminate interpersonal barriers and blockages using NLP’s psychological word-tools
  • Overcome customer problems through an effective solution-based mindset and culture
  • Handle difficult situations with professionalism and compassion

Target Audience

Service executives and managers, front-liners, QC staff, lab personnel, after-sales staff, call-center personnel, warehouse person-in-charge, technical and engineering employees and anyone who deals with internal and external customers at the workplace and all along the supply-chain.

Methodology

This program is unique because it is conducted via experiential learning. We do not use power-points but, instead, you learn through the interactive sharings by the trainer (30%), psychological activities (40%), group discussions (15%) and group presentations (15%).

Course Modules

Module 1: Do you really know your customers?
Module 2: Hitting a wall with your customers? Try words!
Module 3: Solution-based service is best for sticky situations!
Module 4: Turning difficult customers into dedicated customers

Get To Know The Trainer

Trainer Dr Alvin

 4.5

A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

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