Effective Interpersonal Skills, Positive Influence and Conflict Management Skills

4.8

Course Objectives

  • Produce the outcome you want through positive influence
  • Build positive relationships and gain commitment
  • Strengthen your influencing and interpersonal skills
  • Learn strategies for different situations
  • Use influencing techniques when dealing with colleagues, supervisors, clients and vendors
  • Learn to deal with conflicts constructively
  • Learn to break away appropriately from certain scenarios 

Target Audience

All Staff

Methodology

This course is highly interactive and uses diverse teaching methods (lectures, self-assessments, group discussions, activities, Q&A, etc.)

Course Modules

  • Module 1 : The Challenges Facing Executives & Managers In The Workplace
  • Module 2 : Developing Positive Influencing Skills
  • Module 3 : Mastering The Effective Interpersonal Skills
  • Module 4 : Applying The Best Practice Conflict Management Skills
  • Module 5 : Managing Post -Relationship of A Conflict

Get To Know The Trainer

Trainer Casey

 4.5

Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region.  He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM0/DAY

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.8

  • 88%
  • 8%
  • 4%
  • 0%
  • 0%
  • VV
    Velyn Lee Lyn Vee
    Senior Executive, Customer Service / Hospitality

    5

  • IA
    IVY TAN JIAN ANN
    Assistant Manager, Customer Service / Hospitality

    5

    Mr.Casey is so professional and friendly, teach us a lot of different interesting topic and even offer us additional topic that we are interesting to learn. very wisdom person and hope can have a tea time with him next time
  • TL
    Teh LiWen
    Assistant Manager, Customer Service / Hospitality

    5

  • TS
    Teh Yi Shuang
    Senior Executive, Customer Service / Hospitality

    5

  • KE
    Kong Wai En
    Executive, Quality Assurance

    5

    Good
  • TW
    Tan Shang Wei
    Senior Executive, Customer Service / Hospitality

    5

  • CC
    Chris Goh Seow Chin
    Executive, Customer Service / Hospitality

    5

  • CT
    Casey Tee
    Junior Executive, Others

    5

  • HF
    How Khian Fai
    Senior Executive, Customer Service / Hospitality

    5

  • KK
    Kay Yong Wing Kei
    Senior Executive, Customer Service / Hospitality

    5

  • NN
    Naomi Nguyen
    Assistant Manager, Customer Service / Hospitality

    5

  • RC
    Ryan Chang
    Executive, Customer Service / Hospitality

    5

  • aa
    allen ang
    Senior Executive, Customer Service / Hospitality

    5

  • LS
    Lian Jeng Seng
    Assistant Manager, Customer Service / Hospitality

    5

  • WY
    Wong Ping Yeong
    Executive, Quality Assurance

    5

  • YT
    Yuki Tu
    Assistant Manager, Customer Service / Hospitality

    5

  • AH
    Agnes Yap Bing Har
    Senior Executive, Customer Service / Hospitality

    5

  • w
    wang.jack
    Executive, Customer Service / Hospitality

    5

  • MY
    Mabel Ng Xin Yen
    Senior Executive, Customer Service / Hospitality

    5

  • LS
    Lim Wei Sing
    Senior Executive, Customer Service / Hospitality

    5

  • LY
    LENG CHI YIN
    Senior Executive, Customer Service / Hospitality

    5

  • GN
    Gong Chun Nam
    Assistant Manager, Marketing / Design

    4

  • TC
    Tommy Chin
    Executive, HR / Learning and Development

    4

    Training provided are at a good quality
  • VL
    Vinz Lai
    Senior Executive, Customer Service / Hospitality

    3

OF 3Next

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