Email Writing-Business Communication

Course Objectives

Project a professional image of the company

• To approach and write emails in the most efficient way possible
• Some common pitfalls on why some emails are not clear or misconstrued

Target Audience

For any level of staffs requiring email writing to respond to inquiries or correspondence. For frontliners and above.

Methodology

Participative and practical – Emphasising learning through experience, both from structured activities: role-plays, group exercises, video screening, case studies, and exploratory discussions.

Course Modules

Module 1 – Importance Of Writing Clear Email
Module 2 – The “Kiss” Principle Of Email
Module 3 – Write Emails As The You Talk
Module 4 – Tone Of Your Email